Resume

Dominic Pepper

SUMMARY
Aspiring Data Science graduate with expertise in data analysis, programming, statistics, and visualization. A quick learner with strong problem-solving
skills, eager to collaborate on complex data challenges for informed decision-making.

EXPERIENCE
Customer Service
Lowe’s May 2022 – Present, Tampa

  • Successfully resolved customer complaints and inquiries by addressing root causes and implementing solutions resulting in more time to better
    service other customers and tasks.
  • Achieved customer satisfaction ratings of 90% or higher in all surveys and increased customer loyalty.
  • Contributions in sales helped the store achieve the best sales in the whole division, ranking 1st out of 13 stores.

PROJECTS
Relationship Between Crime and Median Income Rates Within Tampa
University of South Florida • March 2023 – May 2023

  • Data Compilation: Gathered and organized diverse crime statistics and median income data for the City of Tampa, leveraging R and Tidyverse tools to
    ensure data coherence.
  • Correlation Exploration: Conducted in-depth exploration into the relationship between median income levels and crime rates, dissecting patterns
    within various zip codes.
  • Interactive Visualization: Engineered an interactive ShinyApp interface that facilitates real-time exploration of crime types, income distributions,
    and geographic regions.
  • Trend Identification: Identified significant trends that unveil the connection between median income and crime incidents, employing statistical
    analysis for enhanced insights.
  • Effective Teamwork: Collaborated seamlessly within the team, sharing valuable insights and orchestrating the integration of project components.


Time Series Analysis of Coffee Production Around the World
University of South Florida • April 2023 – April 2023

  • Transformed data into captivating visual narratives, utilizing dynamic animated bar charts to showcase the captivating journey of coffee production
    by country.
  • Identified remarkable production growth in the last two decades, notably in Colombia, Vietnam, and Indonesia.
  • Highlighted the shift in dominance from Arabica to Robusta coffee, particularly pronounced in Vietnam with over 90% production.
  • Established a strong correlation between coffee production and consumption, revealing alignment of major producer and consumer nations.

EDUCATION
Bachelor of Science in Data Science and Analytics
University of South Florida • Tampa, FL • 2023

SKILLS Data Analysis, Visualization, Predictive Analytic, R, Python, Pandas, Tidyverse, Tableau, SQL, Data Mining, Modelling, Excel,
Business insights